Swedish speaking Amazon Customer Service Associate (work from home) Full Time

What are your hours?
This role requires working variable hours to match when customers need us most. You will work day shifts and late evenings and your work week is minimum 40hrs, i.e., 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 8 pm Monday to Sunday. You may be required to work on national holidays and Sundays. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in the UK
• Strong communication skills in Swedish and English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6am to 8pm
• Willingness and ability to work in rotating shifts (i.e., early, late, weekend and overtime as required)
• Initial four/five weeks availability for full-time training (paid)
• You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum 50mbps broadband connection speed using a hard-wire Ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Amazon employee discount
• Private medical insurance
• Amazon pension plan
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible. If you’re selected to move forward, your Swedish language skills will be assessed.

If successful, we will contact you about next steps!